Grievance Officer

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, DidWell has appointed a Grievance Officer to handle complaints about our products, orders, payments, refunds or personal data.

Grievance Officer

  • Name: Sukhkirat Singh
  • Designation: Grievance Officer
  • Email: contact@didwell.in
  • Phone / WhatsApp: +91 93542 23241
  • Address: DidWell, SCO 5, F Block Market, Ansals Sushant City (opp. Ahuja Sweets), Panipat, Haryana 132103, India
  • Hours: Monday to Saturday, 10 am to 6 pm IST

How to raise a complaint

  1. Email the Grievance Officer with the subject “Grievance”, or use our Contact page.
  2. Include your name, the email or phone number used for the order, the order number (if any) and a description of the issue.

Timelines

  • We acknowledge every complaint within 48 hours and give you a reference.
  • We resolve complaints within one month of receiving them.

If you are not satisfied with our response, you can approach the National Consumer Helpline (1915 or consumerhelpline.gov.in) or the appropriate consumer commission.

Business
DidWell (proprietorship firm registered under Udyam (MSME))
Address
SCO 5, F Block Market, Ansals Sushant City (opp. Ahuja Sweets), Panipat, Haryana 132103, India
Email
contact@didwell.in
Phone
+91 93542 23241