Privacy Policy

Last updated: 17 October 2026

This Privacy Policy explains how DidWell, a proprietorship firm that operates the website didwell.in (“DidWell”, “we”, “us”), collects, uses and protects your personal data. We follow the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.

1. Data we collect

  • Order details you give us: email address, WhatsApp or phone number, and optionally your name.
  • Payment information: payments are handled by our payment gateway partner, an RBI-authorised payment aggregator. We receive the payment status, amount, payment ID and payment method type, but never your full card number, CVV, UPI PIN or bank login.
  • Technical data: IP address, browser and device type, pages visited, and the time of your order and downloads.
  • Messages: anything you send us by email, WhatsApp or our contact form.

Some of our products are meant for children, but we sell only to adults. We do not knowingly collect personal data from children.

2. Why we use it

  • To process your payment and deliver your download link.
  • To give customer support, resend files and process refunds.
  • To keep records of orders, delivery and downloads, which we may share with our payment partner or bank to resolve payment disputes and prevent fraud.
  • To meet legal, tax and accounting obligations.
  • To measure and improve our website and ads (see section 4).
  • To send you offers, only if you have agreed. You can opt out at any time.

3. Who we share it with

We do not sell your personal data. We share it only with service providers who help us run the store, and only as needed:

  • Shopify (website and order management)
  • Our payment gateway partner (payments and refunds)
  • Our file delivery and email services (to send your download link)
  • Meta Platforms (advertising measurement, see section 4)
  • Government authorities, when required by law

4. Cookies and advertising

Our website uses cookies and similar tools, including the Meta Pixel and Conversions API, to understand which ads lead to purchases. For this we may share a hashed (encrypted, not readable) version of your email and phone number with Meta along with order value. You can control cookies in your browser settings and manage ad preferences in your Meta account.

5. How long we keep it

We keep order, payment and delivery records for as long as needed for the purposes above and as required by Indian tax and accounting laws, generally up to 8 years. Marketing consent is kept until you withdraw it.

6. Security

Our website uses HTTPS encryption. Access to customer data is limited to people who need it to serve you. No method of storage or transfer is completely secure, but we take reasonable steps to protect your data.

7. Your rights

You can ask us to access, correct or delete your personal data, withdraw consent, or nominate someone to exercise your rights. Some records (for example invoices and payment records) must be kept by law even after a deletion request. To make a request, contact our Grievance Officer below.

8. Grievance Officer

Name: Sukhkirat Singh
Designation: Grievance Officer
Email: contact@didwell.in
Phone: +91 93542 23241
Address: DidWell, SCO 5, F Block Market, Ansals Sushant City (opp. Ahuja Sweets), Panipat, Haryana 132103, India

We acknowledge complaints within 48 hours and resolve them within one month.

9. Changes

We may update this policy. The latest version is always on this page with its date.